Refund Policy
Withdrawal Notice (Article 17, Act on Consumer Protection in Electronic Commerce)
You may request a withdrawal (refund) within 7 days of payment if the service has not been used.
Refunds are restricted once service use has begun, such as API calls or dashboard access.
* Due to the nature of digital services, subscriptions/licenses whose use has begun are subject to refund restrictions under Article 17(2) of the Act on Consumer Protection in Electronic Commerce.
Last Updated: February 11, 2026
Article 1 (Refund Policy Overview)
Haekwang Turbotech (the "Company") protects customers' rights through a fair refund policy. This Refund Policy applies to the subscription services and integration licenses provided by the Company.
Article 2 (Definition of Commencement of Service Use)
Service use is deemed to have "commenced" if any of the following applies:
- • Making one or more API calls
- • Accessing the developer console dashboard to register an app or issue an API key
- • Issuance of an integration license key
- • Using subscription plan features (team invites, webhook setup, etc.)
* Whether the service has been used is determined based on server logs and system records.
Article 3 (Subscription Service Refunds)
Eligible for refund (full refund)
- • Within 7 days of payment
- • Where service use as defined in Article 2 has not commenced
Partial refund (pro-rated)
- • Where normal use was impossible due to a service outage attributable to the Company
- • Refund amount = payment amount × (remaining days ÷ total provided days) − PG fee
- • The outage period is calculated based on the Company's system monitoring records
Not eligible for refund
- • More than 7 days after payment
- • Where service use has commenced (per Article 2)
- • Free/discounted passes provided via events, promotions, coupons, etc.
- • Where API call volume in the billing cycle exceeds 50% of the daily allowance
Cancellation: A subscription may be canceled at any time, and the service can be used until the end of the current billing cycle. Cancellation itself does not constitute grounds for a refund.
Article 4 (Integration License Refunds)
Eligible for refund (full refund)
- • Within 7 days of payment
- • Where a license key has not been issued
- • Where API integration has not started (0 calls)
Not eligible for refund
- • After a license key has been issued (deemed to commence use immediately)
- • More than 7 days after payment
- • Where the license is transferred or shared with a third party
* An integration license is a one-time purchase; partial refunds and pro-rating do not apply.
Article 5 (Enterprise Plan Refunds)
Enterprise plans are provided under a separate contract, and refund conditions follow the terms specified in the individual contract.
Where there is no separate contract, the subscription service refund provisions of this policy (Article 3) apply by analogy.
Article 6 (Refund Procedure)
1. Refund request: Submit a refund request via My Page > Payment Management, or by email (support@cp-platform.com).
2. Request contents: Must include the order number and refund reason.
3. Review period: Review is completed within 3 business days of receiving the refund request.
4. Refund processing: After approval, the refund is issued to the original payment method within 5–7 business days.
Article 7 (Refund Amount and Fees)
1. Where eligible for a refund, the full payment amount is refunded.
2. For refunds due to reasons attributable to the customer (e.g., simple change of mind), the PG payment fee (up to 3.5% of the payment amount) may be deducted from the refund.
3. For refunds due to reasons attributable to the Company (service outage, errors, etc.), the full amount is refunded without fee deduction.
4. Partial refund formula: Refund amount = payment amount × (remaining days ÷ total provided days) − applicable fee.
Article 8 (Refund Restrictions and Abuse Prevention)
Refunds are restricted in the following cases:
• Where the service was used through abnormal methods
• Where use was restricted due to a violation of the service terms
• Where payment was made using false or another person's information
• Where the same user repeatedly requests refunds after payment (2 or more times within the past 6 months)
• Where a refund is requested after abnormal usage patterns such as mass API calls are detected
• Where there is evidence that service data was extracted in advance for the purpose of obtaining a refund
Article 9 (Service Provision Period)
Subscription service: Provided for one month from the payment date and renews automatically until cancellation.
Integration license: Valid for one year from the purchase date, with unlimited integrations and no app count limit. Does not renew automatically.
Enterprise: Follows the period specified in the individual contract.
Article 10 (Inquiries)
- For refund-related inquiries, please contact us below.
- Email: support@cp-platform.com
- Hours: Weekdays 10:00–18:00 (excluding public holidays)
Addendum: This Refund Policy takes effect on February 11, 2026 (superseding the policy effective January 20, 2026).