Delete Account Request
Last Updated: July 14, 2026
Deleting your account permanently removes your member information and service usage records. You can request account deletion using either of the methods below.
How to Delete Your Account
You can request account deletion in one of the following two ways.
Option 1. Delete directly in the app: Go to [Settings] > [Delete Account] within the app to remove your account yourself. This takes effect immediately.
Option 2. Request by support email: If you are unable to delete your account in the app, email support@cp-platform.com from the email address registered to your account to request deletion. Your request will be processed after identity verification.
Data That Will Be Deleted
The following information is destroyed when your account is deleted.
Profile information (email, nickname, profile image, etc.)
Account linkage information such as social login connections
App usage history and activity records
Data That Will Be Retained
Information that must be kept under applicable law is retained for the period below after account deletion and then destroyed.
Payment and settlement records: retained for 5 years in accordance with the applicable e-commerce consumer protection law
Other information required by applicable laws is retained for the period specified by those laws
Processing Time and Notes
Account deletion requests are processed within business days after they are received.
Once your account is deleted, the related data cannot be recovered and the deletion cannot be undone.
If you have any paid services or remaining entitlements, please review the refund policy before deleting your account.
Contact
If you have any questions regarding account deletion, please contact us below.
Email: support@cp-platform.com